Privacy Policy

Last Updated: June 10, 2025

Welcome to Build'O'Blocks! We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy explains how Build'O'Blocks ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from buildoblocks.store (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information You Provide

This includes information you provide when you:

  • Make a purchase

  • Create an account

  • Contact us for customer support

  • Subscribe to our newsletter

  • Leave product reviews

Examples of personal information include:

  • Name and contact information (email address, phone number)

  • Billing and shipping addresses

  • Payment information (processed securely through our payment processors)

  • Order history and preferences

  • Communication preferences

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • IP address and general location information

  • Browser type and version

  • Operating system

  • Device information (mobile, desktop, tablet)

  • Pages viewed and time spent on pages

  • Referring website URLs

  • Search terms used to find our site

  • Date and time of visits

We use cookies and similar tracking technologies (like pixels and web beacons) to collect this information.

Information from Third Parties

We may receive information about you from third-party services, such as:

  • Analytics providers (Google Analytics)

  • Advertising partners (Google Ads, Facebook)

  • Social media platforms

  • Payment processors

  • Shipping carriers

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Order Processing and Fulfillment

  • Processing payments and transactions

  • Arranging shipping and delivery

  • Sending order confirmations and updates

  • Providing customer service and support

  • Managing returns and exchanges

Communication

  • Responding to your inquiries and requests

  • Sending important account and service notifications

  • Providing customer support

  • Sending marketing communications (with your consent)

Business Operations and Improvement

  • Analyzing website usage and customer behavior

  • Improving our products, services, and user experience

  • Conducting market research and analytics

  • Personalizing your shopping experience

  • Managing inventory and business operations

Marketing and Advertising

  • Sending promotional emails and newsletters (with consent)

  • Displaying personalized advertisements

  • Retargeting campaigns through Google Ads and other platforms

  • Social media marketing

  • Measuring advertising effectiveness

Security and Legal Compliance

  • Preventing fraud and unauthorized transactions

  • Protecting against security threats

  • Complying with legal obligations and regulations

  • Enforcing our terms of service

  • Resolving disputes

3. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and provide personalized services.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly

  • Performance Cookies: Help us analyze how visitors use our website

  • Functionality Cookies: Remember your preferences and settings

  • Marketing Cookies: Used to deliver relevant advertisements

Third-Party Cookies:

We use third-party services that may place cookies on your device:

  • Google Analytics: For website analytics and performance tracking

  • Google Ads: For advertising and conversion tracking

  • Facebook Pixel: For social media advertising and analytics

  • Payment Processors: For secure payment processing

Cookie Control:

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

4. Third-Party Services and Data Sharing

We share your personal information with trusted third-party service providers to help us operate our business and provide services to you:

E-commerce Platform

  • Shopify: Our store is hosted on Shopify Inc., which provides our e-commerce platform. Your data is stored through Shopify's secure infrastructure.

Payment Processing

  • Stripe/PayPal: We use secure payment processors to handle transactions. Payment information is transmitted directly to these processors via encrypted methods. We do not store complete credit card information.

Shipping and Fulfillment

  • Shipping Carriers: We share necessary information (name, address) with shipping carriers (USPS, FedEx, UPS, DHL) to deliver your orders.

Analytics and Advertising

  • Google Services: We use Google Analytics for website analytics and Google Ads for advertising. Information may be shared with Google subject to their privacy policies.

  • Social Media Platforms: We may share information with social media platforms for advertising purposes.

Customer Support

  • Support Tools: We may use customer support platforms to provide better service.

Legal Requirements

We may disclose your information if required by law, legal process, or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights and property

  • Protect the safety of our customers or others

  • Investigate fraud or security issues

  • Respond to government requests

Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

  • SSL encryption for data transmission

  • Secure data storage with industry-standard protection

  • Regular security assessments and updates

  • Access controls and authentication procedures

  • PCI DSS compliance for payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent, as required by the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove that information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights:

  • Access: Request access to your personal information

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your personal information

  • Objection: Object to certain processing of your information

  • Restriction: Request restriction of processing

  • Data Portability: Receive your data in a portable format

  • Withdraw Consent: Withdraw consent for processing based on consent

For European Union Residents (GDPR):

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We act as a data controller for your information.

For California Residents (CCPA/CPRA):

If you are a California resident, you have rights under the California Consumer Privacy Act, including:

  • Right to know what personal information is collected and how it's used

  • Right to delete personal information

  • Right to opt-out of the sale of personal information (we don't sell personal information)

  • Right to non-discrimination for exercising your rights

For Other Jurisdictions:

We comply with applicable data protection laws in other jurisdictions where we operate.

To exercise any of these rights, please contact us using the information provided in the Contact section.

8. International Data Transfers

If you are located outside of the United Kingdom, please note that your information may be transferred to, stored, and processed in the United Kingdom where our servers are located and our central database is operated.

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • For the duration of our business relationship

  • To comply with legal, accounting, or reporting requirements

  • To resolve disputes and enforce our agreements

  • As required or permitted by applicable law

When we no longer need your personal information, we will securely delete or anonymize it.

10. Marketing Communications

Email Marketing:

  • We may send you promotional emails about new products, special offers, and company updates

  • You can opt-out of promotional emails at any time by clicking the unsubscribe link

  • We will continue to send transactional emails related to your orders and account

SMS Marketing (if applicable):

  • We may send promotional text messages with your explicit consent

  • You can opt-out by replying STOP to any promotional message

  • Standard message and data rates may apply

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page

  • Updating the "Last Updated" date

  • Sending email notifications for significant changes (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Build'O'Blocks

  • Email: contact@buildoblocks.store

  • Address: ZenithBrit Limited, 5th Floor, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom

  • Phone: 0610690382

For EU residents, you may also contact our Data Protection Officer at: contact@buildoblocks.store

You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

 

 

Thank you for trusting Build'O'Blocks with your personal information!